Appeals and complaints
This procedure applies to complaints that relate to content, procedures or policies that are the responsibility of Sanamed journal or our editorial staff. Complaints may provide an opportunity and a spur for improvement, and we aim to respond quickly, courteously, and constructively.
Complaints should be directly emailed to firstname.lastname@example.org, and will be dealt with confidentially
Appeal against a rejection
If you want to ask the Editor to reconsider a rejection of a manuscript, you should contact the Editor by email email@example.com. In practice, the decisions on appeals often take 7 days. Only one appeal is permitted for each manuscript. Final decisions on appeals will be made by the Editors in-chief.
An appeal against a rejection decision on a manuscript will only be considered if the authors can demonstrate that an error that determined the final decision has been made – by a referee or the Editors – during review or if important additional data can be provided or if a convincing case of bias in the process can be demonstrated.
Authors who wish to appeal an editorial decision should submit a letter of appeal to the journal. Include the manuscript Title and tracking number in the email subject line and the appeal letter.
If appeals are successful, then authors will be given instructions on how to proceed. If an appeal merits further consideration, the Editor may send the authors’ response and the revised paper out for further peer review.
For complaints about processes, such as the time required for review, the Editor will consider and respond to the complainant as soon as possible.
For complaints about publication ethics or scientific content, the Editor will follow guidelines published by the Committee on Publication Ethics.
If the complainant remains dissatisfied with the handling of their complaint, it will be escalated to the journal’s editorial and publishing management team for investigation.